Refund Policy

This policy sits alongside your legal rights as a consumer under UK law — it does not replace them.

Digital journals

A digital journal is delivered to you immediately by download link. Because of this, when you buy one you agree that fulfilment begins straight away and you lose the right to cancel and get a refund once the download has started (Consumer Contracts Regulations 2013).

If something is wrong — the file is corrupt, incomplete, or not as described — contact us at info@zentechnologist.co.uk within 30 days. We will send a working replacement, and if we cannot, we will refund you in full.

Paperback and hardback

Printed journals are made to order. If your book arrives damaged, misprinted, or it's the wrong item, email info@zentechnologist.co.uk within 14 days of delivery with your order reference and a photo of the problem. We will arrange a replacement or a full refund, including any delivery cost, at no charge to you. Because each book is printed individually we cannot accept returns simply for a change of mind.

How refunds are made

Approved refunds are made to your original payment method, normally within 5–10 working days of us agreeing the refund.

Contact

For any refund question, email info@zentechnologist.co.uk with your order reference.